This Privacy Policy explains how Explore Kolind processes personal data in connection with its website, inquiries, bookings, and guided culinary and market tour services.
This summary highlights how to navigate the information provided in this policy.
We use personal data to respond to inquiries, manage bookings, confirm dates and group details, collect and record dietary information provided for route planning, process payments, communicate about meeting points and tour arrangements, maintain website security, improve site performance, and meet accounting, tax, and legal obligations.
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other operational partners that help us run the website and deliver bookings. These parties act under instructions or contractual terms appropriate to their role and may not use the data for unrelated purposes.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also share information where necessary to establish, exercise, or defend legal claims.
We may collect identification and contact details, booking and payment information, dietary information provided for route planning, communication records, and technical data such as device, browser, and usage information. Where relevant, we also process meeting-point check-in details and information needed to confirm group size, date, and tour preferences.
We receive data from website forms, email, telephone, and other direct communications. We also obtain limited technical data automatically when the website is used, and we may receive booking-related information from payment or service providers involved in completing a transaction.
The website may use essential cookies to support core functions, preference cookies to remember selected settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
You can block or delete cookies through your browser settings. If the browser is set to reject certain cookies, some parts of the website may not function as intended. Where the site provides a cookie notice or preference tool, you may use it to adjust non-essential cookies.
We process personal data on a lawful basis that may include performance of a contract, steps taken before entering into a contract, legitimate interests, consent where required, and compliance with legal obligations. We limit processing to what is relevant for bookings, communication, service delivery, and website operation.
For users in the European Economic Area, the General Data Protection Regulation applies to our processing of personal data where we act as controller or otherwise determine the means and purposes of processing.
Where the GDPR applies, you may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, you may withdraw consent without affecting prior lawful processing. You may also lodge a complaint with the competent supervisory authority.
Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and request restriction or portability in limited cases. We will assess each request in light of the legal basis for processing and any retention obligations.
To exercise a privacy right, submit a clear request using the contact details in this policy and include enough information for us to identify the relevant records. We may ask for additional details to verify identity or to understand the request. If a request cannot be fully granted, we will explain the reason where permitted by law.
We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, customer communication, tax and accounting records, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it where feasible.
The updated version will apply from the date stated in the revised notice. If changes are material, we will take reasonable steps to make them visible on the website or through direct communication where appropriate. Continued use of the website after an update means the revised policy has been read.
